SDKEHUI / CUSTOMER CARE
Returns &
Refund Policy
Need help with your ultrasonic cleaner or equipment order? Find the return options, preparation steps and support details below.
14-day cancellation
For qualifying consumer purchases. See the cancellation terms below.
Up to 30 days
Eligible voluntary returns are subject to conditions and service fees.
Product support
Contact us about damage, missing items or an equipment fault.
01How to start a return
- Send your order detailsEmail sdkehui@gmail.com with your order number, product model and the help you need. For a product issue, include a description and any helpful photos or video.
- Confirm the return destinationContact support for shipping instructions and the appropriate return address. Do not assume the sender address on your parcel is the correct return location. Contacting support does not remove any applicable right to cancel.
- Prepare your equipmentSwitch off and unplug the unit. For an ultrasonic cleaner, empty the tank and dry the equipment before packing. Tell support if it has been used with chemicals or hazardous materials so suitable handling can be discussed.
- Keep your shipping recordPack the equipment securely, include the relevant accessories and keep your proof of postage and tracking information.
02Cancellation & change of mind
For qualifying UK consumer distance purchases, notify us within 14 days of receipt if you wish to cancel, then send the goods back within a further 14 days. A reason is not required.
For a non-faulty change-of-mind return, you pay the direct return shipping cost. Handling beyond what is needed to inspect the item may reduce its refund value where permitted by law.
For an order that has not shipped, contact us promptly to request cancellation. Once a parcel is in transit, contact support for instructions rather than arranging a direct return yourself.
The voluntary-return fees below do not apply to a valid statutory cancellation or a statutory remedy for faulty goods. Rights and exceptions depend on your location and purchase type; this policy does not limit mandatory rights.
03Voluntary returns within 30 days
Most eligible products may be returned within 30 days of receipt. Separately purchased materials and filters are excluded from this voluntary scheme. Keep the item, packaging and accessories complete; contact us about missing parts or damage before sending anything.
The following service fees apply to voluntary returns during days 15–30. They are calculated on the total order price, including tax and shipping; return postage is separate.
| Item condition | Machine | Accessory |
|---|---|---|
| Unopened | 10% | 15% |
| Opened, unused | 15% | 20% |
| Opened, used | 30% | 20% |
Please contact us for an assessment of your particular return, including which order items and charges are involved. These voluntary terms do not override applicable consumer rights.
04Damaged, incorrect or faulty items
If your delivery is damaged, incomplete or contains the wrong model, contact us promptly. Keep the packaging and provide photos of the label, parcel and affected items where possible.
For a performance issue, include the model, voltage version, a description of the fault and any relevant error display. If the equipment appears unsafe, stop using it and contact support before attempting further operation.
Return shipping arrangements and the appropriate remedy depend on the issue and applicable rights. Contact us for instructions; do not apply the voluntary-return fee table to a faulty-item claim.
05Refunds & payment
Refunds use the original payment method unless otherwise agreed. Contact support with your order number for a return-status update.
For qualifying UK consumer cancellations, refunds are due within 14 days of receiving the goods back. Standard outbound delivery costs are refundable; an upgrade above standard delivery need not be refunded. Other applicable statutory deadlines remain unaffected.
For a voluntary return, ask support to confirm the assessment, any applicable deduction and the refund schedule for your order. Payment-provider posting times may differ from the date a refund is issued.
06Before you send it back
Where should I send my return?
Email us for the correct return destination and instructions for your equipment. No universal return warehouse address is listed on this page.
Can I exchange my machine for a different model?
Contact support with your order number and the model you need. Ask which return or replacement route applies before shipping your equipment.
What if my order was for a business or a custom project?
Contact us with your quotation or purchase-order reference. Commercial purchases and custom specifications may have different terms; consumer cancellation rules do not automatically apply to business purchases.
What if I bought through another retailer?
Contact the seller shown on your receipt about its return process. If you need help identifying your equipment, include the model and purchase details when contacting Sdkehui.
Let’s find the next step.
Have your order number and product model ready so we can understand your request.
Email: sdkehui@gmail.com
WhatsApp: +86 185 0210 6312