SDKEHUI / CUSTOMER CARE
Shipping Policy
From your first ultrasonic cleaner to equipment for your business. Find shipping information for your order, destination and delivery needs.
Where we ship
Check supported destinations and address restrictions.
Plan your order
Review handling times, transit estimates and shipping fees.
Equipment & bulk
Discuss quantity, equipment specifications and site access.
01Shipping destinations
Delivery availability depends on the product and destination. Please review the coverage below before placing an order.
- Countries & regions
- Please contact customer support with your destination country and postal code to confirm delivery availability before ordering.
- Address restrictions
- For remote locations, PO boxes or military addresses, please confirm delivery arrangements with customer support before ordering.
- Dispatch location
- Parcels may originate from the UK, EU, US or China. Contact us to confirm the dispatch location for your order.
02Processing & delivery
Order processing is the preparation stage before dispatch. Transit time is the journey from dispatch to your delivery address.
- Order processing
- Please contact us for the dispatch schedule of your order. A separate processing-time estimate is not specified.
- Business days
- We do not dispatch orders on weekends or national holidays.
- Shipping services
- Please contact customer support to confirm the carrier and available delivery service for your destination.
- Delivery estimate
- In-stock orders generally arrive within 72 hours. Please confirm the estimate for your product and destination before ordering; this is not a guaranteed delivery date.
- Pre-orders / backorders
- For items that are not in stock, the stated waiting period is 14 working days. Contact us if your order has not been dispatched.
Contact us before ordering equipment for a scheduled installation or business project. Carrier operations, customs clearance and local conditions can affect delivery estimates.
03Shipping fees & customs
- Shipping charges
- Product quotations include shipping. Please select the correct currency when paying.
- Additional services
- Please contact us before ordering if your delivery requires special access, an appointment or unloading assistance, so that availability and any charges can be confirmed.
- Duties & taxes
- Sdkehui covers customs tariffs. If customs charges you a tariff, email sdkehui@gmail.com for assistance or reimbursement. For taxes other than tariffs, please contact us to confirm the applicable treatment.
- Customs clearance
- If customs requests documentation or other action, contact customer support with the notice and your order number for guidance.
04Tracking your order
After receiving your tracking number, allow 72 hours before checking your parcel on 17TRACK. Contact us if you need help locating your tracking details.
For a delivery query, include your order number and the latest tracking information when contacting us.
Multiple items: Contact us to confirm whether your items will travel together or separately and to request tracking information for each parcel.
05Business & bulk orders
Planning a larger ultrasonic-cleaning setup? To discuss delivery requirements, please provide:
- Product model, tank capacity, quantity, voltage and plug requirements.
- Delivery country, postal code and commercial or residential address.
- Any access restrictions, unloading requirements or preferred delivery window.
Email customer support with these details to discuss availability and shipping arrangements before placing a bulk or special-requirement order.
06Delivery questions
Can I change my shipping address?
Contact us with your order number and the correct address as soon as possible. After dispatch, you cannot change the address directly; contact customer support for help. If you ordered the wrong machine, contact us rather than arranging a direct return while it is in transit.
What if tracking stops updating or my order is late?
Check the latest carrier information and contact us with your order number. If tracking remains unclear after the 72-hour tracking-update period, contact customer support for assistance.
What if the item arrives damaged or incomplete?
Keep the packaging and take photos of the parcel, shipping label and affected items to help explain the issue. Email sdkehui@gmail.com promptly for instructions. See the returns and replacement policy for applicable terms.
What happens if delivery is missed or a parcel is returned?
Contact customer support with your order number and any carrier notice to discuss the next steps, including redelivery arrangements and any applicable charges.
Let’s get your delivery details right.
For an existing order, include your order number. For a shipping enquiry, include the product model, quantity and destination postal code.
Email: sdkehui@gmail.com
WhatsApp: +86 185 0210 6312
Support hours: Monday–Sunday. Email us for assistance; response times may vary.